Terms and Conditions

Please review our Policies prior to booking your dives. If you have any questions regarding anything stated, please feel free to contact us.
We’ll be happy to go over any of your questions or concerns.

Bookings, Check-ins and Pick-ups

  • All bookings must be done through our booking platform  – BOOK NOW – 
  • We will receive your booking, check availability and confirm if available with further details, typically within 6 hours.
  • If there is no availability, we will suggest another schedule or proceed to cancel the booking and refund your deposit.
  • All guests are required to check-in at our shop on the first day of their booked dives or training, 30 minutes prior to the start time.
  • Our shop is located at Marina Fonatur.  Check our location on  Google Maps
  • If staying on any oceanfront Hotel/Resort/Accommodation south of our shop and would like a pick-up for your days of diving, we kindly ask to check- in at our shop either 1 day in advance or the first day of your dive schedule.
  • The following exception applies for a check-in:
    • Guests with their own gear, that have paid their invoice in full via PayPal and filled out the digital Boat Travel and Scuba Diving Liability Release and are eligible to be picked up at their oceanfront locations south of our shop without a physical check-in at our shop. (Prior arrangement with the shop)
  • We only pick up at oceanfront locations south of our shop on the way to the reefs. There is a $2.50 USD per person per day fee for certain pickup locations.
    • Some of the most popular ones include: Presidente Hotel, Landmark Resort, Fiesta Americana, Paradise Condos, Costa del Sol Villas,
      Sunscape Sabor (Fee), Secrets Aura Resort (Fee), Allegro Hotel (Fee), Occidental Grand (Fee), Iberostar (Fee).
  • Cruise ship passengers must pay in full during the booking process or a full payment request will be sent shortly after to complete the booking.

Pricing and payment

  • All prices are in US dollars
  • The balance of payment is due upon check-in at our shop.
  • Cruise ship passengers must pay in full during the booking process or a full payment request will be sent shortly after to complete the booking.
  • We accept payments in: Cash US dollars & Pesos, Credit Cards and Paypal ( 5% card processing fee)
  • A 5% transaction fee will be added to payments done with Paypal and Credit Cards
  • We will only accept payments in Paypal up to 50% of the total balance

Scuba Diving Policy

  • All certified divers must show proof of their SCUBA diving certification from a recognized certifying agency.
  • As a Divers Alert Network business member, Scuba Life Cozumel is committed to scuba diving safety and injury prevention, therefore we strongly recommend all participants to acquire a DAN membership that provides emergency medical assistance and provides benefits that help make you a safer, more informed diver and traveler. Click Here to Join DAN for only $35 USD
  • All divers must fill out the digital Boat Travel and Scuba Diving Liability Release before arrival.
  • While diving within the Cozumel Reefs National Marine Park, divers must adhere to park rules. Park rules will be reviewed by your Divemaster. Divers who intentionally disregard Marine Park rules and/or Scuba Life Cozumel Standards of Safe Diving Practices, can have their diving privileges revoked.

Cancellation Policy

  • Full refund applies to cancellations made at least 7 days prior to the first scheduled dive
    The booking deposit will be fully refunded through Paypal within a period of 15 days
  • Partial refund applies to cancellations made less than 7 days prior to the first scheduled dive 
    50% of the booking deposit will be refunded through Paypal within a period of 15 days
  • No refund applies to cancellations made less than 48 hours (2 days) prior to the first scheduled dive 
  • No refund applies to same-day cancellations 
  • No refund applies to cruise ship passengers’ cancellations made less than 48 hours (2 days) due to cruise rescheduling, delays, or time zone changes. 
  • Cancellation by Scuba Life Cozumel due to weather
    A full refund will be given. Dives may be canceled only if the Harbor Master closes the port to water crafts due to bad weather.
  • All refunds will be processed through PayPal within a period of 15 days.