--- title: "FAQs" url: https://scubalifecozumel.com/faqs/ date: 2013-12-16 modified: 2026-03-23 lang: en author: "scuba" description: "[vc_row us_bg_image_source=\"media\" us_bg_image=\"4728\" us_bg_parallax=\"vertical\" css=\"%7B%22default%22%3A%7B%22padding-top%22%3A%22250px%22%2C%22padding-bottom%22%3A%22100px%22%7D%7D\"][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion toggle=\"1\"][vc_tta_section title=\"Where is the dive shop located?\" icon=\"fas|question-circle\"][vc_column_text]Our shop is located at Marina Fonatur ASIPONA Please check our location on google maps: https://g.page/scubalifecozumel?share[/vc_column_text][/vc_tta_section][vc_tta_section title=\"Can I..." word_count: 1975 --- # FAQs **Where is the dive shop located?Our shop is located at Marina Fonatur ASIPONA Please check our location on google maps: [https://g.page/scubalifecozumel?share](https://g.page/scubalifecozumel?share) **Can I dive without certification?Sure, our Discover Scuba Diving experience will teach you basic skills of scuba diving during a brief theory and confined water session, before joining our dives to enjoy the stunning underwater world.  [Book Here](https://scubalifecozumel.rezdy.com/243228/discover-scuba-diving-2-boat-dives) **Can I take my bag onboard?Generally we would recommend not bringing unnecessary items on the boat (particularly anything that that you would not want to get wet), but certainly a small bag of essential items is possible. **Can non-divers come along for the ride on the boat?
As long as the boat is not full that day, they are welcome to come along for $30. **What are the water temperatures in Cozumel? Do I need a wetsuit?The water temperature ranges between 77 and 78 degrees Fahrenheit in the winter months (Dec, Jan, Feb); 78 to 80 degrees in the Spring (March through May) and warm up to 82 – 86 degrees in the summer months. Exposure protection is really determined by your tolerance and is based on your tendency to chill. Keep in mind that if you will be doing multiple dives over multiple days, you will probably become less tolerant of cold as the week progresses.  A good all- around suit for Cozumel is a full 3 mm. **What is a typical dive profile?All of our dives are tailored to meet the desires and objectives of our divers. However, a typical day with us would be a wall dive to a depth of 70-80 feet, multi-level profile, with the bottom time determined by your air consumption and dive computer. The second dive is typically a shallower dive between 40 and 60 feet. Our average bottom times range between 60 and 70 Minutes. **How many divers are on the dive boat?Our twin-engine boats, Kailani 32′ and Leilani 35′, set the bar in Cozumel.  They are the best boats around, custom-designed, spacious, comfortable and fast. **We limit our dive groups to** **8 divers** on each boat and there are always **2 Divemasters**. That means we keep a ratio of 4 divers per divemaster because we believe in personal service. No other company offers this ratio in Cozumel. **What will we see?Cozumel has a wide variety of marine life including turtles; spotted eagle rays; nurse sharks; schools of snappers, grunts, and triggerfish; barracudas; seahorses; and Cozumel’s endemic Splendid Toadfish. You will drift along walls of coral with plentiful sponges as you fly out over the abyss. Each site will be different every time you dive. **At what time are your departures?Our morning 2 tank trips departs our shop at 9 AM and our afternoon trips depart at 2 PM. **Where do you pick up divers?We only pick up at oceanfront locations south of our shop on the way to the reefs. There is a $5-10 USD per person per day fee for certain pickup locations. - Some of the most popular ones include: Presidente Hotel, Landmark Resort *(Fee) ,* Paradise Condos/ Tortugas Beach *(Fee) ,* Costa del Sol Villas, Sunscape Sabor *(Fee)*,Dreams *(Fee),* Secrets Aura Resort *(Fee)*, Allegro Hotel *(Fee)*, Occidental Grand *(Fee)*, Iberostar *(Fee)*. **Do you do night dives?Yes, we do night dives every week. They are not scheduled on specific nights, but rather based on request. We must have at least three divers signed up to do a night dive. **How long does it take to get to the reefs?Out fast twin-powered boats can reach Cozumel divesites within 25 minutes from our shop while some of the specialty dives sites take up to 35 min. **Where is the closest hyperbaric chamber?We are a Divers Alert Network business member.  There are many chambers on the island but the only DAN certified Hyperbaric Chamber Facility in Cozumel is located at CMC Costa Med Hospital.  [https://costamed.com.mx/en/cozumel-eng/](https://costamed.com.mx/en/cozumel-eng/) Phone: [987-872-9400](https://costamed.com.mx/en/contact/#) Email: [info@costamed.com](https://costamed.com.mx/en/contact/#) Address: Calle Primera Sur No. 101, Cozumel, QR, Mexico 77640 **Who fills your tanks?AICO is the leading supplier of compressed air for the Dive Industry in Cozumel , with the highest standards of quality and purity. They supply Air, Nitrox 32% and 36% in different cylinder sizes. **Can I clean and store my equipment at your base?We will happily do it for you and take care of your gear during all your stay from settting it up every morning to cleaning and storing. Valet Diving Service! **What size of tanks do you have?We can supply 60, 80 and 100 cubic foot aluminium tanks. **Do you supply Nitrox tanks?Yes, EAN 36% is our standard mix and is available for an additional charge for each tank, EAN 32% is also available and must be requested in advance. **Do you require dive insurance?We strongly recommend a scuba diving insurance such as Divers Alert Network (DAN). We are a Dan Industry Partner, and can help you apply for it. This insurance should be secured before your arrival in Cozumel. [Click here to join DAN](https://www.diversalertnetwork.org/scuba-dive-insurance/?rc=2560852) for **only 35 USD** **How much should I tip the crew?The average tip is $10 to $20 per trip per diver. If you do a 2-tank dive, an appropriate tip would be $10 to $20 per guest.  All our staff will appreciate it very much. **Should I book in advance or should I wait until I arrive in Cozumel?We strongly recommend that you book your diving in advance, as we tend to fill up fast, especially during high season. In order to maintain our high level of personalized service, and provide our divers with the best experience possible, we limit the number of divers in our groups. **Can you take me to a specific reef? How are dive sites chosen?Dive sites  are chosen each day based on our guests’ preferences and skills. If you have a particular reef you’d like to visit, let us know and we will do our best to get you there. It mostly depends on what our divers want to do and where they may have already been. Weather (currents, wind and visibility) and timing can also be a factor in deciding but we try to get our divers where they want to go whenever possible. **How do I make a reservation?Please use our booking platform here:  [https://scubalifecozumel.rezdy.com/](https://scubalifecozumel.rezdy.com/) **I’m staying on the mainland ( Playa del Carmen or Cancun )We cannot offer pickups from the mainland. You will need to take a 45 min ferry from Playa del Carmen, then a 10-min taxi to meet us at our shop in Marina Fonatur.  We only schedule divers coming from the mainland on our afternoon trips, please take the **11 AM Ferry over to Cozumel**. **We remind you to arrive to the ferry terminal 45 minutes prior to the 11 am departure. Once you arrive in Cozumel, you will have time to eat lunch, then take a taxi to our dive shop. Check-in is at 1:20 PM IMPORTANT: **Since the Covid-19 pandemic ferry schedules have changed, please consult directly with Ultramar or Winjet ferry companies for the latest schedules. **How do we make payments and what happens if we have to cancel?Reservation, payment and cancellation information can be found on our policies page.  [Click Here>](http://scubalifecozumel.com/terms-conditions/) **How do we check in with you when we arrive in Cozumel? - All guests are required to check-in at our shop on the** first day** of their booked dives or training, 30 minutes prior to the start time. - Our shop is located at Marina Fonatur.  Check our location on  **[Google Maps](https://g.page/scubalifecozumel?share)** - If staying on any oceanfront Hotel/Resort/Accomodation south of our shop and would like a pick up for your days of diving, we kindly ask to check- in at our shop either 1 day in advance or the first day of your dive schedule. - The following exception applies for a check-in: Guests with their own gear, that have filled out the digital [Boat Travel and Scuba Diving Liability Release](https://waiver.smartwaiver.com/v/scubalifeboat/) and are expecting to be picked up at their oceanfront locations south of our shop. (Prior arrangement with the shop) - Guests are required to fully pay in advance by Paypal or credit card (5% bank commission fee) before their first scheduled day of diving. - Shop opening hours: Mon-Sun / 8 AM – 7 PM - We only pick up at ocean front location south of our shop on the way to the reefs. Fees apply to most locations. Some of the most popular ones include: Presidente Hotel, Landmark Resort, Tortugas Beach Club/Paradise Condos, Costa del Sol Villas, Sunscape Sabor, Secrets Aura Resort, Allegro Hotel, Occidental Grand, Iberostar. **What is your refund policy?**Cancellation Policy** - **Full refund applies to cancellations made at least 7 days prior to the first scheduled dive** The booking deposit will be fully refunded through Paypal - **Partial refund applies to cancellations made less than 7 days prior to the first scheduled dive ** 50% of the booking deposit will be refunded through Paypal - **No refund applies to cancellations made less than 48 hours (2 days) prior to the first scheduled dive ** - **No refund applies to same day cancellations ** - **Cancellation by Scuba Life Cozumel due to weather** A full refund will be given. Dives may be cancelled only if the Harbor Master closes the port to small crafts due to bad weather. **What about cancellations?We dive rain or shine. Weather related refunds are only provided when the port has been closed by the Harbour Master. **How do I make my payment? ### Pricing and payment - All prices are in US dollars - Booking deposits are done thru PayPal.  Paying in full on the booking platform is also available. - Balance of payment is due upon check-in at our shop. - We accept payments in: Cash US dollars & Pesos, Credit Cards and Paypal ( 5% card processing fee) - A 5% transaction fee will be added to payments done with Paypal and Credit Cards - We will only accept payments in Paypal up to 50% of the total balance **Can I cancel my reservation?Please read our cancellation policies. [Click here>](http://scubalifecozumel.com/terms-conditions/) **How far in advance should I make a reservation?Ideally, dive reservations should be made at least 30 days in advance, however, we do take reservations as short as 18 hours prior to the day trip and if space is available, we are more than happy to accommodate your diving needs. **When is the best time of year to visit Cozumel?Cozumel is great all year around! The quietest time here would be during our wet season, September through November. January through April is our high season. Summer is the hottest time, from July through September. The great thing about Cozumel underwater is always good! We always have great visibility (100ft+), plenty of action, and warm water. Winters are generally the driest time, but the island does experience the occasional Norte, bringing with it blustery winds. They are infrequent and short lived. **What kind of dives can I expect on Cozumel?Cozumel is a diver’s dream! Located on the world’s second longest barrier reef system, the island is home to an incredible variety of underwater adventures from wall diving to drift diving, wrecks, swim throughs, coral formations, and caves; there is something for every one. **Are you featured in KAYAK guides?Yes, we are! Visit KAYAK Cozumel Guide here: [https://www.kayak.es/Cozumel.30813.guide](https://www.kayak.es/Cozumel.30813.guide) ### Got your own Question? Here are some options: Here are several ways to contact us [**](http://scubalifecozumel.com/contact/) #### Send Us an eMail Feel free to contact us if you have any other questions ** #### Call Us Our Preferred method of contact is email. If we don’t pick up the phone we are most likely diving. Landline      +1 210-940-1671 WhatsApp   +52 987 107 5063